Emergency departments and physician offices around the US have adopted scribe programs to improve patient satisfaction, quality of care and profitability while eliminating the burden of charting for physicians. SuperScribe, LLC was created to bring the fast-growing scribe concept to the Atlanta area.
It’s bittersweet as we are always so proud of them but also have to start the process of replacing them. The vast majority of these employees got accepted into medical or PA school. This summer alone (2017) we turned over 1/3 of the company. The summer months in particular are a high turn over time. The average “lifespan” of a scribe is between 9 and 18 months. Once they are accepted into the next level of schooling they move on. Our employees are typically pre-med, pre-PA or nursing students who are working as a scribe to gain experience in the medical field. But putting that staff in place before the funding from growth starts can be hard! The scribe business is also one of high employee turn-over. Growth requires the right staff in place to ensure current contracts aren’t neglected. Great, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?Īs with anything in life, there have been ups and downs.
In our seven years of operation, we have grown to eight emergency departments, ten clinics, over 125 employees and over 150 clients. After some research, I opened the company with my father as my first client. With the turn in the economy and staffing needs down I was considering next steps, one of which being something in the medical field. The liabilities associated with the medical field were too much for them to be willing to take on. During that time my father, who is an emergency department physician, came to me with the scribe concept hoping it was something that could be done through the staffing company. I worked in sales and branch management for a local staffing company for another three years. When I moved back to Georgia (which had been home since third grade) I decided to venture into the business world. Prior to that, I spent three years as a middle school chorus and general music teacher in Maryland. SuperScribe opened its doors in May of 2010. We’d love to hear how you got started and how the journey has been so far.
Today we’d like to introduce you to Katie Grubbs.
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